Gap Scanner · free help centre audit
Paste your help centre's address. Keeplore reads up to 60 public articles and lists the questions customers ask that those pages leave silent, vague or contradictory. No signup.
How it works
Up to 60 public pages, found through your sitemap first. It follows robots.txt, stays on your help centre's own address and never logs in. It tells you how much it read, because a page it didn't read can't be called a gap.
Questions customers plausibly ask that the pages leave silent, vague or contradictory, contradictions first. Each one quotes the page and says what's missing. Internal process, like who approves a refund, is left out.
If your agent's internal content already answers one, mark it covered internally. That tells us where the scanner is wrong, and we use it to make the next scan more careful.
A finding looks like this
“Annual plans can be refunded within 14 days of purchase.”/articles/billing-refunds
“If you cancel, we refund the months you haven't used.”/articles/cancel-your-plan
Up to 60 public pages of the help centre you paste, found through its sitemap, or by following links if there isn't one. It follows robots.txt, stays on the same address and never signs in. It doesn't keep the page text once the report is built: only the page addresses, the short quotes in the findings and the findings themselves.
A question a customer would plausibly ask that the pages leave unanswered, answer vaguely (no number, deadline or condition), or answer two different ways. Each finding quotes the page and says what's missing. Questions about internal process, like approval limits or who signs off, are left out: those belong in your agent's internal content, not a public help centre.
An AI agent such as Fin or Zendesk AI answers from your help centre. Where the pages are silent it has to say it doesn't know, or it guesses. Where two pages disagree, it can give either answer. The scanner finds those places before your customers do.
An automated read of public pages. It can be wrong. Every quote is checked against the page it came from, and findings whose quote isn't on the page are dropped. It can still miss context, especially content your agent has that isn't public. Mark those findings covered internally.
We email you the report. Numair may follow up once. No list. A work email gets every finding and a private link you can share. A personal email gets the top 3, the same rule as our free trial.
The answers are usually in someone's head: whoever on your team answers those tickets today. Keeplore interviews them in a text chat and turns what they say into rules a manager approves and your agent can query. 2 interviews are free.
Every question the scanner finds has an answer in someone's head. Keeplore interviews them and turns what they say into approved rules your agent can query.