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What your help centre says vs what a support agent needs
The gap between a help centre and the exceptions support agents face: refunds, approvals and edge cases nobody wrote down.
Why Keeplore drops rules whose quote isn't in the transcript
How Keeplore checks that every extracted rule's source quote appears in the employee's own words, what that catches, and what it doesn't.
Try it before you decide.
Pick one person whose knowledge your agent is missing. Send them the interview link. Read the rules that come back.